Our response to COVID-19
Fontaine Industries is remaining diligent and ready to act upon directive of the government and recommendations of health officials. At this stage we will remain open and operational with some extra hygiene and safety protocols in place, alongside some staff relocation and team members working from home wherever possible.
Our team is working hard to ensure our customer orders are delivered and service requirements are met to the best of our ability during this time, however we kindly ask for your patience if there is a longer wait time or delay when compared to our normal operation at full capacity and without restriction.
To facilitate the recommendations of social distancing we encourage the use of our online store to place orders and to access information, alternatively you can also call us on 03 9703 1345. We will be focusing on phone and online customer support to ensure we are still able to provide a high level of customer service and assistance for those practicing social distancing and self-isolation throughout this COVID-19 period.
We are in a fortunate position due to our stable supply chain, we have ample stock levels available in our distribution centre based in Melbourne. We are also currently manufacturing new stock for the coming months, and at this stage we will continue to replenish stock levels with minimal disruption.
For customers who still would like to visit our stores, warehouse or facilities.
Our priority remains the health and wellbeing of our staff and visitors, and as such we ask that if you are feeling unwell or presenting cold and flu symptoms, we ask that you do not visit our premises and call our customer service phone line on 03 9703 1345 to discuss how we can best service you individually.
When you are at our locations, please remember follow the recommendation of maintaining 1.5m distance between one another.
As we closely monitor the situation we recognise that we may need to act quickly to comply with the ever-changing circumstances, as part of future contingencies we have identified we may be required to run reduced trading hours or temporary store closures of our physical stores and warehouse. If any such changes are implemented we will endeavour to notify our customers as quickly as possible. We would still like to recommend that if you are planning to visit one of our stores or warehouse that you call first to ensure the store is operational at that time. You can also check for any updates shown in the store opening hours and address details page.
Due to staff reallocation, our showrooms will need to be sporadically closed for short periods during the day to facilitate break times. These times will be Monday through to Saturday between 10:30am to 10:40am, 12:00pm to 12:30pm, 3:00pm to 3:10pm. Sunday trading hours remain unchanged. Please feel free to call our stores directly to discuss.
For customers who are expecting delivery of orders.
Companies Australia wide are implementing precautions to help minimise the virus impact, including some of our delivery partners which we rely on to deliver our customer orders. They may also be experiencing interruptions to services and delays which may impact delivery lead times, please keep this in mind and please contact us if you wish to discuss this further.
Due to Victorian border restrictions, interstate deliveries may experience additional delays.
Our Fontaine delivery service will add extra provisions;
- Undertaking extra hygiene & safety protocols
- When booking deliveries we will be asking if anyone in the delivery location has cold or flu symptoms or has tested positive to COVID-19.
In these cases we will provide appropriate delivery options such as either reschedule or deliver as a no contact delivery.
- Delivery drivers will maintain social distances of minimum of 1.5 meters to customers.
We kindly ask that you also facilitate this by maintaining distance and reducing interaction wherever possible.
We appreciate your understanding and support of the provisions put in place to help protect our community. Please remember to take care and we hope together we can reduce the impact during this turbulent time. All the best to you and your loved ones.
- From the Team @ Fontaine