Current Network Delivery Delays
We are currently experiencing delivery delays with some of our delivery partners, as a result of COVID related network pressures. Please allow an extra 5-10 days for your order to be delivered on top of the regular estimated delivery time. Unfortunately these extra delays are out of our control, and we thank you for your patience and understanding during this time. If you have any concerns or queries regarding the ETA of your order, please email your order details to [email protected] and our support team will assist you with tracking your delivery.
Fontaine Industries COVID Update
UPDATED: 22nd December 2021
We are remaining diligent and ready to act upon any changes as advised by government and/or recommendations of our health officials.
We welcome you into our stores.
When visiting our stores, please follow COVID safe guidelines:
-All visitors must check in
-Maintain 1.5 distance between one another
-Face masks are mandatory, unless exempt
-We encourage you to pay via contactless payment
Our showroom and warehouse will be following our COVID Safe Plan to ensure we maintain a safe environment for you and our staff.
We are in a fortunate position due to our stable supply chain, we have ample stock levels available in our distribution centre based in Melbourne. We are also currently manufacturing new stock for the coming months, and at this stage we will continue to replenish stock levels with minimal disruption.
For customers who still would like to visit our stores, warehouse or facilities.
Our priority remains the health and well-being of our staff and visitors, and as such we ask that if you are feeling unwell or presenting cold and flu symptoms, or any of the advertised COVID-19 symptoms, we ask that you do not visit our premises and call our customer service phone line on 03 9703 1345 to discuss how we can best service you individually.
When you are at our locations, please remember follow the social distancing requirements and keep 1.5m distance between one another. Face coverings are mandatory indoors in Victoria, please make sure you have an appropriate face covering before entering the premises (unless an exception applies).
As we closely monitor the situation we recognise that we may need to act quickly to comply with the ever-changing circumstances, as part of future contingencies we have identified we may be required to run reduced trading hours or temporary store closures of our physical stores and warehouse. If any such changes are implemented, we will endeavour to notify our customers as quickly as possible. You can also check for any updates shown in the store opening hours and address details page.
For customers who are expecting delivery of orders.
Companies Australia wide are implementing precautions to help minimise the virus impact, including some of our delivery partners which we rely on to deliver our customer orders. They may also be experiencing interruptions to services and delays which may impact delivery lead times, please keep this in mind and please contact us if you wish to discuss this further.
Due to border restrictions, interstate deliveries may experience additional delays.
Australia Post is experiencing additional delays on deliveries on all their services due to COVID restrictions. As a result all parcel deliveries will be impacted. These delays are beyond our control and appreciate your understanding.
Our Fontaine delivery service will add extra provisions;
- We have implemented extra hygiene & safety protocols.
- When booking deliveries, we will require a signed form to be filled in and returned regarding the delivery location and risk of COVID-19 transmission.
In high risk cases we will provide appropriate delivery options such as either reschedule or deliver as a no contact delivery.
- When receiving a delivery in Victoria, the delivery persons and the persons receiving the delivery must wear appropriate face covering.
- The delivery persons and the persons receiving the delivery must maintain social distance, and stay a minimum of 1.5 meters from one another.
- Our delivery persons will sign the delivery paperwork on behalf of the receiver.
- There will be no contact of any kind during the delivery.
We kindly ask that you also facilitate this by maintaining distance and reducing interaction wherever possible.
We appreciate your understanding and support of the provisions put in place to help protect our community. Please remember to take care and we hope together we can reduce the impact during this time. All the best to you and your loved ones.
- From the Team @ Fontaine