Hallam Showroom & Warehouse (8-10 Conquest Way, Hallam, VIC 3803) Monday: 9am-5pm Tuesday: 9am-5pm Wednesday: 9am-5pm Thursday: 9am-5pm Friday: 9am-5pm Saturday: 9am-5pm Sunday (showroom only): 11am-3pm
Niddrie Showroom (525 Keilor Road, Niddrie, VIC 3042) Monday: 9am-5pm Tuesday: 9am-5pm Wednesday: 9am-5pm Thursday: 9am-5pm Friday: 9am-5pm Saturday: 9am-5pm Sunday: 11am-3pm
Delivery lead time is 1 business day for picking & packing of your order, then allow an additional 3-5 business days for delivery, from the time payment is received (WA, TAS, NT & FNQ please allow 5-8 business days). If your order has not been delivered within this time frame, please contact us and we will follow it up for you. The delivery estimate times mentioned above are to be used as a guide which are averages under normal circumstances and may vary from mentioned.
*The delivery times mentioned above are to be used as a guide which are averages under normal circumstances and may vary from mentioned. Click here for more information.
The product page tab shows you a quick delivery calculator per item. Once your complete order is in the cart, you can check the price for the complete order. Click here for more information.
Our delivery calculator on the cart page automatically combines the delivery fee for your order. Click here for more information. If you require something more specific, please email us details of your orders and the delivery postcode. Please email: firstname.lastname@example.org
Yes, there are no restrictions as to where our products can be shipped within Australia and it is incredibly easy to obtain a delivery quote through our website. Select the Delivery Calculator tab on any Fontaine product page or in your Shopping Cart. Type your post code in the field to get an automatic shipping price. At Fontaine, we have several shipping options available to suit you. Click here for more information about your delivery options.
ATL is an acronym for “Authority to Leave”. Authority to leave is where the person receiving a parcel gives permission to our couriers to sign for and leave parcels that usually require a signature. This means that the courier can leave the parcel outside your door, or in your letterbox. This is the most efficient way to ensure there are no re-delivery or additional fees incurred. By placing an order with ATL method of postage you are agreeing to this method of delivery, please ensure you read our full T&C’s. If this delivery method doesn’t suit you, please contact us prior to placing an order.
How does the ‘depot collection’ delivery option work? To make delivery more affordable, depot collection works by sending your goods to a local depot for collection. At the cart page, select 'depot collection', enter your postcode, then choose your preferred depot. Once the items arrive, the courier company will contact you, usually via email, to advise of the delivery and to arrange collection. Once your goods arrive at the depot, the collection instructions will be emailed to you and from there have 6 days to collect your order. After 6 days, if you have not collected your goods, you will be charged a depot fee. Click here for more information.
How are items packaged for delivery and do you offer insurance? We ensure that your order packaged to offer the best protection against damage while they are in transit, however we do offer insurance on all of our deliveries to ensure you are always protected. If you elect to pick up your items or arrange your own courier we cannot insure the goods once they have been signed for (at release/dispatch), so please ensure you arrange your own insurance if you elect to use your own courier.
Yes, if you would like to organise your own courier we are more than happy to provide you with the required information, (weight, dimensions, etc.) to make a booking. Please advise our staff of the booking and ensure the courier company has the correct invoice information to avoid delays at pick-up. Fontaine can only provide insurance for our own delivery services, so you may need to discuss insurance options with the courier you’ve chosen.
Delivery will be to your front door at ground level only. For safety and insurance reasons our drivers cannot take goods inside or upstairs, so you may need to arrange help for heavy or bulky items. For special delivery requirements please contact us to discuss your needs and we will provide you with a quote for what you are after. For commercial deliveries, you may be able to reduce the cost of your delivery if a forklift is available to unload your order, please contact us for further information.
To save your cart, create a Fontaine account. Then you can log in and view all your orders from any computer, mobile or tablet.
A pre-order is either a new product that is on its way or for products that have been sold out and are waiting to be restocked. When you place a pre-order and the payment is cleared, then the stock is allocated to you. When the item arrives in stock, we will dispatch your complete order.
Once you order has been paid for, your stock will be allocated to you. This will ensure we don’t run out of stock and help you make sure you have the items when your project needs them.We can hold you order for up to 8 weeks free of charge. We will need to arrange dispatch of your order within the free storage period. If you cannot arrange dispatch at that time, we can continue to hold your order however you will need to pay a small storage fee depending on the size of your order. Storage fees for orders not dispatched within 8 weeks will be charged at $15.95 per pallet per week, any accumulated storage fees will need to be paid prior to the dispatch of the order.
Yes. You will receive an order confirmation via email.
When a product page features this button it means that this particular product is currently out of stock. By selecting this option, you can provide your email address so we can notify you immediately once this product is available again for you to purchase.
Items that are out of stock can take anywhere from a few days to 10 weeks to restock due to production and transit times. However, in most cases this time frame will be shorter that the maximum cycle, so we encourage you to email us with your enquiry and we will get back to you within 24 hours with a more specific time frame. We can also take pre-orders to ensure stock is allocated to you and you order is fulfilled as quickly as possible.
Although we try to provide the most accurate estimates, delivery time for out of stock items can be delayed due to circumstances beyond our control, (changes in shipping schedules, dock strikes, carrier delays, etc.). In the event delays occur, we will do our best to ensure customers with pre-orders are notified as soon as possible with the most accurate and up to date information. Dates are estimates only and we apologise in advance for any delays that may be experienced.
All cancellation requests are to be emailed to email@example.com or alternatively you can call (03) 9703 1345. After 7 days of invoice, a 10% cancellation fee will be charged.
>Yes, it’s extremely safe. At Fontaine Industries, we provide a secured checkout with Secure Socket Layering (SSL up to 256 bits) for processing your payments online. Once you have added your items to your cart proceed to the check-out and select the PayPal option to make payments either via your PayPal account or via credit card, or select the Bank Transfer option to pay via direct deposit. If you prefer to speak with our sales team and process a telephone credit card payment for your order, please call us on 03 9703 1345.
Online we accept MasterCard, Visa and American express via the leading payment provider PayPal. We also accept payment via PayPal and direct bank transfer. In store, we take EFTPOS and Credit Card payments (Mastercard and VISA) or Cash.Note: EFT Bank Transfers payments are not instant, payment will need to clear our bank before we can dispatch goods.
Yes, our showroom and warehouse are located at 8-10 Conquest Way Hallam, VIC 3803. Orders can be placed with our staff in the showroom and collected from the warehouse, providing the items are in stock (please allow 5-15 minutes for our warehouse staff to collect your items after your order has been finalised). Payment can be placed in store via debit card, Visa, MasterCard or cash. If you have placed your order online or over the phone please contact us to arrange collection. Pickup is free of charge, but payments for goods must have cleared prior to collection. We can also arrange collection of your order from your closest showroom, however this will need to be prearranged, please allow 3 business days your order to be ready for collection.
Fontaine Industries is dedicated to bringing you more for less. Our business is modelled around this core value. As a large percentage of our customers purchase via our online store, we are able to keep our costs down, maintain an efficient operation, and this means we are able to pass these savings on to you! When you buy with Fontaine Industries you are purchasing directly from us - the manufacturer, without you having to pay hidden mark up costs through a middle-man as most of our competitors do.
Yes, we have 2 showrooms in Melbourne you are welcome to view and buy our products from. Most of our products are on display, however, some items may not be available from time to time. As we have a large range of products, not all of our items are on display at either of our showrooms, we advise contacting us prior to your visit to ensure the items you are interested in are on display.
By selecting Afterpay from the checkout screen, you can pay for your Fontaine products in 4 easy instalments due every two weeks. This method of lay by payment has become increasingly popular with leading online retailers. It's a convenient interest-free lay by service with no fees unless you're late or miss your payments. It's a great option if you can't pay for your purchase in full at the time of ordering or you don't want to take out a lot of money out of your bank account in one go. It is a free service with no interest on the lay by if you pay your instalments on time. Also availble in-store. Find out more about Afterpay.
By selecting zipMoney from the checkout screen, you can pay for your Fontaine products in manageable repayments. This method of payment is an interest free reusable account that lets you shop now & pay later with no upfront payment. It's a great option if you can't pay for your purchase in full at the time of ordering or you don't want to use a large sum of money at once. If you don't have an account, it's a quick 5-minute sign up and you can get approved for up to $5000 on the spot. Find out more about ZipMoney.
Available in-store only, visit our showroom today to secure your purchases with PayRight. You can buy now & pay later with credit and payment plans with zero interest. Application is easy and you can get approved for up to $7500. Enquire with staff for more information about this payment option, keep in mind, you will need a 10% deposit for a PayRight plan.
We offer a 7 day change of mind return policy. If you get the product home and realise that it won’t work within your application, or you simply just change your mind, we will accept returns providing that you return the goods within 7 days of invoice, and that they are in their original condition and packaging. Items cannot be returned if they are damaged or have been installed. We will refund you 100% of what you paid for the goods. If you have had your goods delivered, and wish to return the items due to change of mind, you will be responsible for the return of the items including any return delivery fees, and we can only refund the cost of the item, not your original delivery paid. After 7 days of invoice, a 10% cancellation fee will be charged.
Each product in our range is covered by different warranty terms, we recommend you ask our sales team if you have a specific product warranty enquiry, or you can see our list of warranties listed in our Terms & Conditions.
We recommend you check all of your items as soon as you receive delivery or collect your goods, this way any issues can be rectified before any unnecessary time constraints are added that might cause more of an issue later. This way you can also make sure you let us know within the required times specified in our returns policy. We understand renovations and new builds are a stressful time, so we are well versed in issues you may face in your project. We have a dedicated team to help you solve any issues you may have as we aim to ensure all of our customers have a positive experience. We have a customer claims process which helps us ascertain all of the details we need to best help you and your particular issue in the quickest timeframe. Please call our support team to discuss your concerns.
Whilst you may install some products yourself, there are strict regulations on certain products. All plumbing and electrical installations and repairs must be carried out by a licensed plumber/electrician by law. Please seek information from your relevant local authorities on regulations applicable to your project. When installing your vanity, cabinets or mirrors, Fontaine Industries recommends using a knowledgeable and experienced tradesperson to complete your installation to ensure your products are installed to relevant building codes and Australian standards, and to best maintain your product warranty. Shower screens must be installed by a licensed glazier in order to meet Australian Safety Standards, be able to receive your Certificate of Occupancy, and to maintain your product warranty. Read our full Terms & Conditions for further information on installation and warranty. We also suggest reading our article DIY Dos & Don'ts.
All of our shower screens and panels are manufactured to the Australian standards code AS/NZS 2208:1996 Safety glazing materials in buildings. In order to meet installation Australian Safety Standards, be able to receive your Certificate of Occupancy, and to maintain your product warranty; toughened safety glass must be installed by a licensed glazier. Due to the nature of tempered safety glass, please make sure you take care with the transportation and handling of your goods. Toughened safety glass is designed to shatter into small pieces in order to avoid injury.
Although we have multiple designs and sizes of shower screens available, they are generally installed over shower bases or on tiles. For our shower screens to be used with a shower base, the screen is designed smaller to allow for a variety of finishes and to fit into appropriate shower bases. Please ensure that your installer takes into consideration checkout, sheeting, tile thickness, glue etc to ensure a compatible fit with your selected finishes and base.
As we offer multiple designs of shower screens, the way they are installed is dependent on the base. For Actual, shower screens are installed by its actual dimensions and mounted onto the floor tiles. This means that if your shower screen is 900x900 its dimensions stay true to its actual size. For showers purchased with a Base, the shower screen is designed smaller to allow the appropriate shower base to fit. As a result, it is the base dimensions, that would be 900x900, which would need to be considered for installation as bases may be recessed. It is recommended using a qualified tradesperson to install these products to ensure correct installation and that you comply with warranty conditions.
Nanocoating refers to a nanoscale thin film that is applied to surfaces to improve functionality and longevity such as corrosion protection, water protection, self-cleaning capabilities, heat resistance and thermal management. Typically, surfaces, although smooth, are still porous. Nanocoating ensures a superior lifetime of your product. They are designed to enable the smooth, glass-like surface to shield against small and microscopic particles.
Can I see it?Items with nanocoating do not form an additional layer on the object itself, but rather becomes one with the object without compromising an items natural glass and transparency offering clear, colourless protection.
What are the benefits?Products that are coated in nanocoating are hydrophobic (water resistant), oleophobic (oil resistant) and are designed to repel water, oil, dirt and other dry particles. Nanocoating is also environmentally friendly and non-toxic; preventing the build-up of damp, mould and bacteria. Additionally, products coated in nanotechnology are resistant to temperature changes which makes them extremely suitable for bathrooms. Because of this technology, the durability and longevity of your product using nanotechnology is increased. Easy to clean and ideal for the average working family, if you’re someone who hates cleaning, nano coating is a worthwhile investment. Purchasing items that have nanocoating will:
There are some wall taps & spouts that can be used for either a basin or bath application. These taps meet Australian Standards for either application if they are installed correctly for the application it is intended for.
The Australian Standards specify that all basin taps & spouts are to flow water at a specific flow rate (they specify the amount of water that is allowed to flow) in time so that a reduced amount of water is used for this application, in turn saving water. This is why you will typically see water efficiency referred to as litres per minute, for e.g. WELS 5L/min meaning that in one minute of water flowing, only 5L of water will be used.
To filter the water supply to comply with these rules the flow is regulated by an aerator. This device gives you a diffused flow of water therefore reducing the water flow and amount of water used. You may notice as the water that comes out of the spout is filled with air, the water appears white in colour. The plumber needs to install the aerator supplied with the spout for a basin application.
If you are experiencing a ‘bath type of flow’ from your basin tap that doesn’t appear to be diffused, it might be that the aerator was not installed. Please check with your plumber to confirm, you may also ask for advice on how to solve your flow issue if the aerator has been installed and you are still experiencing high flow/low flow as there are many other reasons why your water pressure may be effected.
There are some wall taps & spouts that can be used for either a basin or bath application. These taps meet Australian Standards for either application if they are installed correctly for the application it is intended for. The Australian Standards specify that all basin taps & spouts are to flow water at a specific flow rate (they specify the amount of water that is allowed to flow) in time so that a reduced amount of water is used for this application, in turn saving water. This is why you will typically see water efficiency referred to as litres per minute for eg. WELS 5L/min meaning that in one minute of water flowing, only 5L of water will be used. To filter the water supply to comply with these rules the flow is regulated by an aerator. This device gives you a diffused flow of water therefore reducing the water flow and amount of water used. You may notice as the water that comes out of the spout is filled with air, the water appears white in colour. The plumber needs to install the aerator supplied with the spout for a basin application.
For bath applications, the Australian Standards specifies that because, typically, you will use the bath water to fill up the tub, that the flow is not important in this case as you will stop the water flowing once the tub is full. In other words, regardless of the flow of water or how quickly/slowing the water flows, that you will typically use the same amount of water to fill up the tub. Therefore, over a bathtub you do not need WELS water efficiency ratings. The spouts over the bath will typically not use an aerator and, because of this, the water flow will be more solid, flow quicker and appear clear in colour.If you are experiencing a ‘basin type of flow’ from your bath spout that seems to be diffused, it might be that the aerator was installed. Please check with your plumber to confirm, you may also ask for advice on how to solve your flow issue if the aerator was not installed and you are still experiencing high flow/low flow as there are many other reasons why your water pressure may be effected.
The most important difference between our regular toilet suites and our smart toilets is that there needs to be a conventional electric supply and a water inlet available at the installation location in order to be able to install it. Any electric and plumbing work needed to install this toilet must be completed by a qualified electrician and plumber to meet the Australian safety standards and guidelines.
In the event of a power outage, you can still continue to use your smart toilet and flush as normal, however the additional electric elements will not operate until the power is reconnected.
Our smart toilet seats can be purchased to be used for most of our toilet range, please see individual listing for compatibility. This smart toilet seat requires a conventional electric supply and a water inlet available at the installation location to be able to successfully be installed. Any electric and plumbing work needed to install this toilet must be completed by a qualified electrician and plumber to meet the Australian safety standards and guidelines.
The smart toilet seat is a truly unique experience with the capability to calibrate its settings to your preferences. Customise the stream of water to your desired pressure for complete and total care. It is also more economically and sustainably friendly by reducing the amount of toilet paper used. In the event of a power outage, you can still continue to use your smart toilet seat and flush as normal, however the additional electric elements will not operate until the power is reconnected.
We know the value of hiring the right team of specialist trades that you can trust to carry out your installation in your home. Hiring a team of installers who are experienced and reliable will take away a lot of the guesswork, and you can avoid the stress and hassle a renovation project can throw your way.
That’s why we have partnered with a team of professional installers who are experienced in dealing with clients like you, whom wish to have their renovation products installed and to see their envisioned spaces come to life. With hiring the right team of tradespeople you can rest assured your work will be compliant and backed by warranty so that you can confident on the quality of the workmanship and ensure that your renovation meets all the relavent Australian Standards. Click here if you wish to arrange a quote for your project.
Our basins are made of ceramic, and our ceramic basins are finished in a high gloss (unless otherwise specified). Ceramic is easier to clean and will appear more pristine over time when compared to polymarble basins. Due to the manufacturing process of natural ceramic, occasionally basins may have slight variations to others in the same range or may not have perfectly crisp lines but these variations are very minor. In our view ceramic is still the most superior option for a hygienic, easy to maintain and beautiful basin over time.
Natural Marble and Granite are materials created by nature and as a result no two pieces are the same. Each piece is unique and rich in its own character, this is what makes natural stone products so desirable. You may be able to feel fissures and other differences in the stone surface texture, it is important to note that these are not considered flaws, instead they considered a part of the natural character of the stone. Natural fractures are commonly found in natural stone, they are not considered defects, but they may be filled with resin to create a smoother surface, this does not affect the quality of the stone product. All natural products are subject to variation in colour and tone, texture, grain, veining, shading, spotting etc. It is important to note that natural stone products require special care and as such we do not make any guarantees or warranties against visible ware, grazing, scratching over time, or for natural fractures. The surface of marble and granite is porous by nature; extra care must be taken to avoid staining. We recommend sealing your natural stone basin/s once per year, see information on how to care for your natural stone basin.INSTALLATION: Ensure that there is sufficient additional support to hold the weight of your natural stone basin, this will depend on installation circumstance. Silicone should be used to seal the sink and drain to the sink; it is imperative care is taken to keep silicone off the exposed sink surface as it will discolour the stone sink permanently.
When installing your vanity, Fontaine Industries recommends using a knowledgeable and experienced tradesperson to complete your installation to ensure you products are installed to relevant building codes and Australian standards, and to best maintain your product warranty. Your vanity must be installed on a suitable wall that can provide structural mounting support, and the wall must be completely straight and square. We recommend installing your vanity after your wall tiling has been installed, this is to ensure that any tiling on top of your benchtop will not encroach your mixer tap space. We recommend your bathroom has appropriate ventilation to prevent condensation and damage over time. Please check your products prior to installation (do not install a product with defects) and ensure that you keep your vanity parts in a clean and safe environment to help prevent the installer damaging the product when installing.
Our complete range of vanities are already constructed and ready for installation. We don’t want to add ‘putting your vanity together’ to your already busy schedule! No, thank you!
Caesarstone is a licensed brand name, not an actual type of stone, they offer engineered quartz stone bench tops.At Fontaine, our collection of stone top options are made of engineered quartz stone for the best durability and ease of care. We offer quality stone top solutions at a very affordable price, rest assured you are getting a quality product for a great price. We can also supply natural granite and other materials on special order.Important to note: As our stone tops are made from and/or contain natural materials, there may be slight variations in colours or finishes. These variations may display differently from our showroom samples and sample images online, to the actual product you may receive. It is recommend that you discuss this with our sales team to best manage your expectations. Our standard stone tops carry a 7 year warranty, (please see our terms and conditions for more details).
To care for your natural stone basin we recommend using an everyday cleaner such as the Lithofin Easy-Clean product. For occasional deep cleaning we recommend Lithofin Power-Clean, which is formulated to remove grease and oil stains. About once every year, or when required, you should seal your natural stone basin for this process we would use Lithofin Stain-Stop or if you want to enhance its glossy surface use Lithofin Polish Liquid Wax.
At Fontaine, our engineered quartz stone benchtops are very durable and easy to maintain. To care for your vanity stone benchtop we can recommend the MN Lithofin range. We recommend using an everyday cleaner such as the Lithofin Easy-Clean product. For occasional deep cleaning we recommend Lithofin Power-Clean, which is formulated to remove grease and oil stains. It is not required to seal your engineered stone benchtop however if the surface shows signs of wear you may wish to polish the surface, for this we recommend using Lithofin Polish Liquid Wax
For everyday cleaning of your natural marble benchtop, we recommend using Lithofin Easy-Clean which leaves your surfaces hygienically clean, streak free; as well as enhances colours and leaves a pleasant aroma. Ideal for every-day cleaning of small stone surfaces such as kitchen benchtops, tabletops and bathroom vanities. For occasional deep cleaning we recommend Lithofin Power-Clean, which is formulated to remove grease and oil stains. We also suggest using Lithofin Polish Liquid Wax which is used for occasional freshening up and polishing of stone surfaces, providing gloss and protection. It is recommended that you seal natural stone at least once a year. For this we recommend Lithofin MN Stain-Stop. This product is a premium impregnating sealer designed for natural stone and concrete style materials providing optimum protection from water, oil, grease and general dirt. This special sealer does not alter the materials features, is suitable for all internal and external areas and is safe to use in food preparation areas.
To care for your ceramic basin, we recommend using an everyday bathroom cleaner such as Lithofin Active Clean which removes surface residues like soap scum and grease. To maintain your ceramic basin, we also recommend using Lithofin Vitra-Clean, and for the occasional deep clean use Lithofin Intensive Cleaner.
Keeping your sink clean and hygienic is simple with a composite granite sink due to their smooth, easy to clean surface. To prevent watermarks and limescale build-up, you will need to clean your granite sink with a soft sponge and some dishwashing detergent after every use. We also recommend wiping the cleaned, wet surface with a micro fibre cloth to leave it dry after every use. For tougher stains and food residue avoid using harsh chemicals, abrasive sponges or scourers on your granite as they may damage the sink's surface. Instead, opt for soaking to soften residues and use baking soda and vinegar to release limescale marks that can become stained.
Yes! The Fontaine Factory Outlet is our clearance depot of products that come at a heavily discounted price. The products include stock that is ex-display, discontinued, factory refurbished or factory seconds, and products that have dents or blemishes. Our Outlet is located at our Hallam location where you can visit, and a sales member will take you to the clearance items. The Fontaine Factory Outlet is only for customers who visit, products will not be shipped interstate. Products can range anywhere from 40% off to 90% off. Prices may vary depending on the severity of scratches, blemishes, dents or longevity. Clearance stock is sold as is, all purchases must be signed for. No refunds or returns on Clearance purchases.
The Gift Cards can be purchased online, over the phone or in our stores.
This Gift Card has no balance or value until activated. This card will expire 3 years from the date of purchase.
This Gift Card can be used for purchases in store or by phone only. This Gift Card is not valid for online orders.
This Gift Card can be used for purchasing all Fontaine bathroom, kitchen and laundry products including new products and clearance products. This card cannot be used to purchase other gift cards, is not redeemable for cash, is not refundable.
The expiry date can be found on the backside of the Gift Card. To check the balance and transaction history, please contact customer support.
Lost or stolen cards will not be replaced or refunded. Please keep your card safe.