Customer Service

What our customers are saying about us

Our team at Fontaine Industries are proud and overwhelmed with many glowing reviews. For us, we are thrilled knowing that we have been a positive addition and supplier to your bathroom, kitchen and/or laundry renovation!

At Fontaine, our staff work hard to ensure you have the best buying experience from us - both in store and online. Receiving your positive reviews is our ultimate satisfaction - knowing that we have done our job well to serve you. If your experience at Fontaine is less than satisfactory, please let us know too. If you encountered any issues we may be able to rectify them for you.

At Fontaine, we aim to constantly learn so we can provide the very best buying experience for you. This is something that is embodied in our business philosophy from the conception of our business 7 years ago to the present. We encourage you to leave an honest review of your Fontaine experience (positive and/or negative), as it helps us improve as a business to ultimately serve you better. See some of our reviews below:


"My wife ordered from this company, she sent an email asking about postage, within a few minutes she received a phone call from them with an answer, plus an email. Communication was excellent. Will definitely order from them again."
Giuseppe Cutrulla

"The absolute best customer sales team I have ever seen. Very effective marketing. Very persistent in a nice way."
Wendy Gale

"This is an excellent company with fantastic products and very good customer service. I had a call even on Australia day to follow up my order and the chat person was also very helpful online. Highly recommended plumbing supplies."
Mark Conner


"Richard was very helpful and the store offers great value."
Alan Nelson

"Good freestanding Bathtub product, reasonable price and good service."
Edgardo Atienza

"Great products and pricing."
Dominic Belvedere

"I purchased a mirror cabinet from Fontaine Industries. Their prices are competitive and I am very impressed by their friendly and prompt customer service."

"Sales were very professional. Great price."
Warren Schembri

"The staff are always helpful and accommodating when it comes to making important bathroom, kitchen and laundry decisions. I highly recommended them."

"Well priced, helpfully staff!"

"Best prices in Melbourne."
Stephen Horler

"The store has a heap of great options for our ensuite. Richard was most helpful in narrowing down from many of the great options available with good, friendly service."
Richard Matison

"Good prices and quality products."
Sherin Gallab

"Great service."
Brenden Clarke


"This is my third time have received great service and have been able to select from a lot of items would highly recommend them for service and customer relationship go that extra mile to satisfy your needs very happy with service."
Robert Meades

"Good choice of products and good service."
Ken Stewart

"It was a pleasure dealing with Waleed, extremely helpful and professional. Highly recommended for price and customer experience."
Craig Padayachee

"Excellent service and great product! Paul was really helpful and a pleasure to deal with!"
Greg Bara

"Great service, good showroom, Paul was very helpful with my selection."
Jan Lewie

"Great product and reasonable price. Lovely service and sale man."
Nun Wilson

"The show room is very neat, the products are cost effective."
Mike Wang

"Great service and Great price's. Very Happy."
Kylie Johnston

"Quality products and great value. Very happy with my Lyndon tap, Eleanor accessories and kitchen tap I purchased recently. Great help in the showroom at Niddrie too!"
Steven M

"Great showroom, super helpful staff."
Nikki Simunic

"Yes highly recommend. We purchased a shave cabinet at such a terrific price, most smaller cabinets were twice as much elsewhere! We went to store for pickup & staff were very friendly & helpful loading in SUV. Beautiful showroom too."
Denise Johnstone

"Waheed was a massive help. Had everything we needed straight away."
Dylan Stas

"Thankyou Fontaine and Kylie for your prompt response to a faulty timber top. The new one arrived today and we are very happy with it. Service to solve this problem was very good."
Julie Lamond


"The team at Fontaine were amazing! They were all so helpful in sourcing products that I required and getting them in in a timely manner. I highly recommend using them as you will not be disappointed. I will certainly be back for my ensuite!"
Bree Maskill

"We used Fontaine Industries to buy a range of supplies to renovate our ensuite and bathroom. They had a wide range of quality products to choose from and we could order all stock from the one supplier. Loved the fact that we only had to pay a one off delivery fee and it didn't matter how much stock we ordered. Very friendly service as well and was great in notifying me off dates of product availability."
Lynden McGregor

"Thanks for helping our small renovation! Team @fontaine are best in the business, product knowledge and exceptional customer service. If you are looking for bathroom supplies for best prices in Melbourne dont think twice, very satisfied customer and will definitely recommend my friends and family."
Arna Shah

"I found Fontaine have a great range of products at very good prices and the staff are very helpful. The website is easy to navigate and the process of ordering through to delivery is painless."
Stuart Tubb

"Great service and range. All the team were very helpful. Quality of products were excellent and we could believe the prices."
Michael Furman

"Very helpful staff at Fontaine and prices are fantastic. I haven’t been able to fault their service so I am giving a 5 star rating."
Erica Levin

"We shopped around quite a lot for our little bathroom reno project and found Fontaine to be the cheapest in price for quality fittings. Recommended."
Dummy Junk

"Modern and stylish supplies for very competitive prices. Appreciate the warehouse people for helping with loading the supplies! Will come back for sure in future."
JJ fleming

"This is a great place to purchase products for your new bathroom or kitchen, a wide range of quality products at great prices and the staff are very helpful, very much worth a visit to their showroom."
Chris Eaton

"Great customer service! Very helpful and kind. Will recommend and use again."
Daenan Postlethwaite

"I have purchased items from Fontaine Industries , and have always found them to be well organised and helpful."
Ron Micallef

"Just completed purchasing our bathroom vanity and various pieces from Fontaine Industries.  Great variety and great service...and excellent prices. And the best sales consultant Paul.  Will always come back here.""
Christine Oriander

"Great online store easy to navigate prices are unbeatable! shipping was faster than expected."
Anthony11 Flick

"Waleed was a great help, easy to deal with and got things organised for delivery very quickly!"
Sanel Skenderovic

"Great product, even though they were busy, service was excellent."
Greg Symons

"Friendly and helpful customer service. Great products at a good price."

"Thanks to the Fontaine team for all their help while making our bathroom selections, super friendly and even stayed back after hours when I was stuck in traffic on the way to pick up!"

"Seamless, easy buying process with online store and real store. happy with the service! highly recommend!"
Charlie Salinas

"Great product and reasonable price. Lovely service and sale man.
Nun Wilson

"They were great and if you are looking for a place to buy anything from a bathroom to a shower head this is worth a 5 star rating."
Rishad Fazel

"Thanks for helping us out making our purchase real easy were awesome."
Salim Khan

"Great sales team. Thorough and helpful staff. Thank you Paul Bilotto"
Hatim Sirajuddin

"Great place with huge range of products. Sales service excellent."
Natalie Preston

"Great service, great price and huge range to choose from. Highly reccomended!"
Ben Dean

"Great service, great variety and price. Wish we found this place sooner."
Salilsmamta Sharma

"Great range of bathroom products at great prices. Friendly staff."
Terry Spalding

"Fontaine has great value for money, beautiful products and great service"
Vanessa Byrnes

"Great service. Waleed was very helpful in providing advice."
R Lee

"Amazing customer service from Waleed - so friendly and helpful. Great variety of products at reasonable prices. Both my mother and I were able to find everything we needed and were so happy with our purchases!Highly recommend."
Amelia Schoenfeld

"Excellent service from both Walleed and Antoinette from the minute I walked in. They were extremely knowledgeable about all things design, logistics and functionality and answered all the questions I had as a first time renovator. My kids were with me and they even gave them snacks and colouring activities to keep them happy while we went through everything. Excellent prices and quality, beautifully designed products. Would highly recommend this place!"
Cara Schaefer

"Brilliant service, such lovely people, a great help, nothing is a bother"
Haylie Riches

"Fontaine Niddrie great products great service very happy with attention to details and prompt service."
Alfonse Muratore

"Tony from the Niddrie Store has been fantastic to deal with! Very patient, happy to answer all our questions and always keeps us updated with the orders. He's also provided us with some sound knowledge and some great ideas that have assisted in our buying journey. Cheers.
Richard Boothby

"Excellent service and great price."
Lisa Sims

"Great range and friendly staff, overall very satisfied buyer, its very difficult to find products which are top class yet not so expensive! i think Fontaine guys have nailed it in finding the right balance. Kudos to the team and keep bringing great deals!"
Amit Kumar

"Zaki has been extremely helpful."

"Zak has been excellent and followed through with my requests. Thank you."
Amit Kumar

"I have been shopping at Fontaine Industries in Neddie a few times and always get great help from Zaki."
Tam Pham

"Great product and great service from Zaki. Highly recommend"
Nigel Thompson

"Highly recommended Fontaine Industries. It is very good place to buy things for your bathroom. Qualified, helpful and friendly staff, excellent combination of price and quality, which is very nice. Big thank you to Waleed. He provided to us very good customer service and helped to make a great choice of the bath of our dream."

"Good prices and range will come back."
Sid Arcab

"Amazing customer service from Zaki Mohammad very friendly and so helpful. Great variety of products at reasonable prices. We were able to find all that we needed right here. Very happy with our purchases!Highly recommend!"
Viv Morales

"Great prices and friendly staff"
Kim Bruno

"Great prices and collection. Impressed. Zaki was really helpful to get our cart complete and organised."
Vishnupriya Vm

"Very helpful staff!"
Mum Sipka

"Very helpful."
Nikitas Koumos


"The team at Fontaine industries was very helpful and attentive to all out needs and suggestions. Followed by prompt delivery of all of our stock as we were in a rush to complete renovations. A great range with great service."
Sergej Arcaba

"These guys are just great. Prices are the best and the service amazing. Waleed was very helpful."
Julie Nolan

"Quick and responsive service ! Order was fulfilled and sent the next business day. Would not hesitate to purchase from them again."
Anna Lado Jessup

"Excellent service and lovely clean showroom thk u."
Carmel Tracy

"Tony give excellent customer service, great varieties of product, great prices."

"Best customer service,Vanity Door handle was missing went there given replacement straight away. Very polite people's and i recommend them 10/10"
BT Tube

"Good pricing, quality products, & excellent customer service"
Serena Davies

"From the moment we placed our order to picking up our stock, the process and customer service has been second to none! We never had an issue when we needed to change/return an item, staff were also friendly and helpful. Highly recommend Fontaine for all bathroom needs!
Cindy Tran

"Excellent products at excellent prices."

"Great prices"
Russell Vickery

"Tony was an absolute pleasure to deal with at the Niddrie showroom. Highly knowledgeable and patient. Even though we only purchased 1 item he gave us his time without any high pressure tactics. Everything was explained clearly regarding delivery etc... Worth a visit just to see their extensive range and great prices and we will definitely be recommending to friends. Keep up the great work Fontaine Industries.
Tony & Connie Simiele

"I just keep comming back again and again , top place top service A+++."
Blair Johnston



"I highly recommend the Fontaine Industries for anyone who plans to upgrade their bathroom or kitchen. They have cost effective prices and great customer service."

"We were very happy to purchase a bath from Fontaine Industries. They have a good range of kitchen and bathroom products and for a very good price. We were very impressed with Carlo B's customer service. We would recommend others purchase things at Fontaine Industries in the future."
Edward Tamara

"Paul was great in helping me make my selections for our new home and helped delivered the product exactly when we needed them too. Thank you Fontaine Industries."
Jessica Awad Mamone

"Tony and Ashleigh from Niddrie store have been absolutely fabulous with helping us pick all of our bathroom finishings. Very helpful from start to finish and listens to your needs and wants. Extremely competitive in price, I won’t be going anywhere else! Thank you!"
Christine Katsikis

"Got everything we needed for our bathroom. Tony was fantastic, spent time with us and showed us everything and answered all our questions. He even printed all the specs to give our plumber. Great store! Would definitely reccomend!"
Bianca Mis

"Paul from Fontaine was very helpful and easy to work with. Despite me bombarding him with questions and emails, he always respond promptly to help me out. The vanity was great value for money. I'd definitely use Fontaine again."
Chris Chmiel


"I am building a house in South Australia and have saved thousands of $$$ by purchasing my taps and showers through Frontaine Industries. Their prices are fantastic and the customer service has been outstanding. Every phone call or email I sent was answered and the call taker had all the information. I highly recommend these guys for anyone wanting to upgrade or building from scratch. Don't be put off by the fact they are in Victoria as they can have the items posted for a reasonable fee to a depot that is close to you."
Jake Schnapper

"My dealings with Fontaine Industries has thus far, been a seamless experience. Quick response to my order, along with fast track delivery service and friendly dialog with them makes me satisfied with their professional manner in this industry. Highly recommended!"
Merilan Olijnyk

"I would highly recommend Fontaine Industries for anyone looking to undertake a bathroom renovation. The product range is extensive and very competitively priced, capped off with great customer service. Paul was very helpful throughout the process and made selecting and order the fixtures very easy."
Anthony Corp

"Super happy with my experience with Fontaine Ind.  A few days ago I had arrived at closing time due to traffic. When I arrived, there was only a few workers left, however instead of telling me to come back the following day, they went the extra mile for me and helped me get the last big piece to me bathroom renovation!  Cannot be happier with the service and products."
Mitchell Russell

"Fantastic Customer Service given by Paul who assisted us with everything required for a renovation. High Quality Products, great variety and exceptional value. We highly recommend dealing with these guys, a big thank you to both Paul and James for your assistance."
FGT Electrical

"We are so impressed with both the service provided by Waleed at Fontaine, and the quality of the products we purchased. What we thought would be a difficult event renovating, turned out to be super easy with all the quality choice that Fontaine has to offer, and the fabulous service that came with it- Thank you!!"
Shell Miller

"So impressed with the service at Fontaine industries. The staff were knowledgeable about the products and quick to get my quote together. Very seamless."
Tess Myers

"Excellent service and great quality products. Had many items to choose from to upgrade our bathroom. Highly recommend. Will defiantly be a returned customer when we do our kitchen renovations."
Deanna Frost

"Thanks Paul for all your assistance. Would definately recommend this company in future. Great prices, friendly and professional staff who replied promptly to my first website enquiry up to and placing my order with follow up emails and phone call. Easy to deal with."

"I found this business on eBay, and went to look at the showroom in Hallam. We were impressed the variety of bathroom products on display, with all items priced in detail for shoppers convenience. Waleed was a pleasure to deal with. We walked out purchasing everything we need for our complete bathroom renovation at half the price of our local competitors. Thanks Again."
Caroline Wright

"Very friendly and helpful staff assisted in all aspects of selecting our vanities. Great products at reasonable prices. Highly recommended!"
Shayne Mooney

"Just completed purchasing our bathroom vanity and various pieces from Fontaine Industries.  Great variety and great service...and excellent prices. And the best sales consultant Paul.  Will always come back here.""
Christine Oriander

"Me and my partner are doing bathroom renovations and Waleed Hassan at Fontaine industries in Hallam has been nothing but helpful in giving/ suggesting the best products for is to use and buy. Would highly recommend."
Chelsea Cant

"I communicated with the team at Fontaine Industries via email and phone while ordering a mirror cabinet for a bathroom.  In all instances the services was super fast and responsive, giving me great options for interstate delivery as well as having the perfect product for my needs.  I'm looking forward to the cabinet arriving."

"Easy to use website, good range of products, cheaper to buy online and pay postage from Eastern states than it was to buy from a shop in Perth. Great customer service when I called to query details about the product. The staff member was very helpful and knowledgeable. Would recommend."
A Smith

"I would like to recommend your products and service at your Niddrie store. The products are well priced and of a high quality. Carlo was curteous and very knowledgable about this industry . I give them a 5 star recommendation."
Alison Davidson

"Very helpful, got everything we needed for the bathroom and waleed was super helpful! Highly recommend."
Nikki Barca

"Bathroom renovation is always cost affective part of house renovation. After we've discovered a Fontaine Industries on eBay we can't express our happiness on price comparison to a same bathroom supplies from local shops. Its always nice no get something cheaper with no doubt to a quality. Looking forward receiving our order to finish renovating our bathroom. Special thank you to Paul B for a prompt response and quotes."
Alena Lavrik


"I have been a customer of Fontaine Industries for some 3 years and have experienced nothing but excellent customer service and timely deliveries. Having a great range of new and innovative products, it is hard to pass up Fontaine Industries when thinking about updating your home."
Lucas G

"I purchased a number of items from Fontaine Industries for two bathroom renos. Staff were knowledgeable and very helpful. Can't recommend this company enough."
Dave Edwards


"Picked item up, very happy with product and service, will shop again here."
Matt Redda

"Item exactly as described. Quickly delivered. Perfect thanks!"

“We purchase this vanity a year ago and have been very impressed with it’s quality the basins are beautiful and the cabinet looks stunning a really great purchase for the price.”
Gloria W

“Went to Fontaine a couple weeks back, nice showroom with lots on display. Got heaps of help from the sales staff even though they where really busy also helping other customers. Got my bathroom done in style for half the price compared to elsewhere, really happy!”
James A

“Fragile item arrived undamaged, excellent packaging. Great to deal with, thanks.”


“Fantastic service, fantastic products, and a great price. I wouldn’t hesitate to recommend Fontaine Ind. to anyone. I have completed two bathrooms using their products and will be using them again.”
Jezz de Silva

“Very friendly and great prompt service, very good product at best prices”
C. Smith

“Quick, easy and the prices…..WOW! Thank you Kerrie and the Fontaine team!”

“Its refreshing to have genuine customer service especially these days :-) thank you.”
Steve N.


“Fantastic service, fantastic products, and a great price. I wouldn’t hesitate to recommend Fontaine Ind. to anyone. I have completed two bathrooms using their products and will be using them again.”
Jezz de Silva

“Very friendly and great prompt service, very good product at best prices”
C. Smith

“Quick, easy and the prices…..WOW! Thank you Kerrie and the Fontaine team!”

“Its refreshing to have genuine customer service especially these days :-) thank you.”
Steve N.


“High quality product, excellent value for money, fantastic service – thank you!”

“Good product at great price. Thank you.“

“Great Seller! Great Product. I’m a 100% happy buyer. Thank you very much 10/10“

“Amazing customer service, fastest delivery ever, quality product“


“Very prompt delivery and postage charges were excellent. Would recommend.“

“High quality product, excellent value for money, fantastic service – thank you!”

“Quality product. Great people to deal with."

"GREAT customer service & communication. Fast postage. very happy. Thanks!“


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